Talks
User-oriented content: the battle for efficiency
October 20, 15:25
Room IV
Kaspersky Lab releases dozens of products every year and has to support all of them. How does the support website help us provide efficient support for our customers? How to measure and enhance the effectiveness of the content? In this talk, we are going to answer these questions. Also, we will touch upon exploits, tools, and A/B testing.
Maria Bolshakova
Head of Knowledge Sharing, Kaspersky Lab
Marina Sobolevskaya
